Oil Change Customer from Hell or Hoax; You Decide Evacuation, "E-Vac" Oil System for Oil ChangingHow do most mobile oil change companies remove the used motor oil from the crank case? Well they “Evacuate it” or in the industry we call it “E-VAC” and this means we suck it out of the dip stick tube with a thin tube which is pushed into the crankcase. The Added Value - Is YOU! If there was a restaurant in your town that was physically attractive and clean, had a pleasant variety of entrées on the menu, served food that was prepared in an attractive manner, and the service was outstanding--the maitre’d greeted you by name, remembered which was your favorite table, stopped by later to inquire about your needs and satisfaction, the waiters and waitresses bent over backwards to make your dinner a pleasurable experience and always treated you as if you were their most important patron--would you be willing to pay a little more than other restaurants charged?Many of us will pay a more to obtain better treatment. RETAIL GREETERS: Sales Builders or Customer Turnoff? Do you need greeters or should you avoid them? That is the perplexing question many retail organizations are struggling with today. Four Sure-Fire Ways to Keep Your Customers Happy How much value do you place on your customers? Let's face it. Outsource Your Intranet? It Makes More Sense Than You May Think. Until recently, if a company wanted to implement an intranet, they first had to install an internal network. How To Keep Your Customers Coming Back -- Understanding Customer Retention Why do some businesses offer points, stamps or every tenth coffee for free?These businesses understand that a customer retention program is a fantastic way to ensure that customers keep coming back. How To Kick Your Customer Service Up A Notch! Welcome to the inaugural issue of Human Tech Tips -- Tip #1. Five Tips to Calm Cranky Customers 1. Loyalty Programs May Keep Customers Coming Back – But First You’ve Got to Earn their Trust Remember trading stamps? If you’re over 40, chances are you will. Setting Up a Customer of the Week Program for a Mobile Car Wash In a mobile detail or mobile car wash business you are on a first name basis with your customers. It Is All About Customer Service! In this day of terrible customer service, it should come as no surprise that serving your customers, also known as visitors to your web site, must be a top priority. Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want? In my day to day practice in strategic human resource management I often come across customers looking for a 'good' accountant or 'good lawyer'. At the Carwash; The Customer really is always Right You have no doubt heard the saying that the customer is always right. Provide Exceptional Value - Grow Your Business The primary objective of a business is to get and keep customers. Quality vs. Quantity There is a battle in Call Centers. Customer Service Consultants When all else fails in your company to meet the needs of your customer consider a customer service consultant. Making the Connection: Customer Relationships That Build Your Business Have you ever wondered why you often find a coupon tucked inside your cereal box, or get invited to a customer preview sale at your favorite department store? Those companies know that their existing customers are the best - and most profitable - customers they'll ever have. The Importance of Good Customer Service Do you have good customer service? Even for your free giveaways?I have been thinking over the past couple of weeks why some WAHP's have trouble growing their business. Mastering Challenging Service Situations During the course of everyday business, many of you encounter unsatisfied customers. What Do Your Clients REALLY Think of You? *********************************************Know Thyself - Socrates*********************************************I'd like to start this article with a test …What do you get when you cross a Northern Canadian male, a 4x4 truck and heavy rain?You guessed it! … Mud Bogging!!!!That is how I spent my morning. What Exactly is Customer Relationship Management? The defintion of Customer Relationship Management (CRM) that I favor is "CRM is the business strategy that aims to understand, anticipate, manage and personalize the needs of an organization's current and potential customers"From this we can learn that CRM is more than just a piece of software; CRM is a business strategy, one that puts the customer at the heart of the business. How To Use Your Current Customers Jay instructed a customer of his to offer a rare coin collection to new customers for just $19. When the Customer Demands: "Give a Discount or Lose the Order" Periodically every sales person encounters the customer who refuses to buy unless they receive a discount. Customer Service Is More Than Just Being Nice To People Many organizations tackle to the issue of customer service by exhorting their employees to speak with a smile. Restaurant Owners – How Important are People Skills? You are serving great food. 8 Critical Steps to Establish a Customer Service Culture “Every company’s greatest assets are its customers, because without customers there is no company,” --Erwin FrandDuring our recent weakened economy, many businesses have seen declining revenues and declining budgets. How to Provide Instant Customer Service Customer service is an essential component of any business. Dealing with People - Words to Avoid You probably realise how the wrong tone of voice and negative body language can cause problems when dealing with other people, particularly customers and staff. E-Business’s Best Friend: eCRM From Ebay to the smallest home-operated start-up, e-businesses of all sizes struggle to accurately answer a common question: who are my customers? If you can’t answer that question, chances are you’re also in the dark about the following questions. The Dissatisfied Customer We, as small business people, naturally dislike complaints from our clients and customers.

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