Sourceofarticles.com Menu
Newest Articles
Most Viewed Articles
Sourceofarticles.com RSS
Submit Article
Login
Signup
Search the articles

Articles Main Categories
Advice
Animals
Automobiles
Business
Career
Communications
Computer Programming
Computers
Entertainment
Environment
Family
Fashion
Finance
Food
Health & Medical
Home & Garden
Humor
Internet Business
Internet Marketing
Legal
Leisure & Recreation
Marketing
Other
Politics
Reference & Education
Religion
Self Improvement
Sports
Technology & Science
Travel
Writing
Subscribe
Receive alert message from us when new articles submitted to our site for free.

Enter your name

Enter your email

Syndicate

















Related Products
US Poster Stamp Advertising Auto Show 1926
US $6.00 (1 Bid)
End Date: Tuesday Dec-02-2008 4:00:14 PST
Bid now | Add to watch list

US Poster Stamp Advertising Auto Show Milwaukee
US $6.00 (1 Bid)
End Date: Tuesday Dec-02-2008 4:02:15 PST
Bid now | Add to watch list

US Poster Stamp Advertising Perfumery Exposition
US $6.00 (1 Bid)
End Date: Tuesday Dec-02-2008 4:03:55 PST
Bid now | Add to watch list

US Poster Stamp Advertising Auto Show 1924
US $6.00 (1 Bid)
End Date: Tuesday Dec-02-2008 4:06:04 PST
Bid now | Add to watch list

US Poster Stamp Advertising High Point Market
US $6.00 (0 Bid)
End Date: Tuesday Dec-02-2008 4:08:04 PST
Bid now | Add to watch list

TWO (2) OLD ADVERTISING TINS
US $10.00
End Date: Tuesday Dec-02-2008 4:09:21 PST
Buy It Now for only: US $10.00
Buy it now | Add to watch list

VINTAGE COLLECTIBLE EVEREADY ADVERTISING WRENCH SET
US $4.99 (0 Bid)
End Date: Tuesday Dec-02-2008 4:12:07 PST
Bid now | Add to watch list

The Merion Cricket Club Advertising Cover Haverford PA
US $3.00 (0 Bid)
End Date: Tuesday Dec-02-2008 4:13:26 PST
Bid now | Add to watch list

SOUTHERN PACIFIC LINES RAILROAD TRAIN ADVERTISING PIN
US $4.99 (0 Bid)
End Date: Tuesday Dec-02-2008 4:15:00 PST
Bid now | Add to watch list

J. L. Blood County Treasurer Advertising Cover Hayes Ce
US $3.00 (0 Bid)
End Date: Tuesday Dec-02-2008 4:15:03 PST
Bid now | Add to watch list

Woolwine School Advertising Cover Tullahoma TN Nashvill
US $5.00 (1 Bid)
End Date: Tuesday Dec-02-2008 4:18:07 PST
Bid now | Add to watch list
Home::Customer Service

The Top Ten Client Feedback Questions

Author : Alvah Parker
As program chairperson of my SCORE * chapter I am always looking for new presenters to address the group. I frequently ask my fellow business counselors to give me some ideas for topics of interest to them.



In August one member approached me with an idea. He suggested inviting some of the clients that the counselors had worked with this year to one of our meetings to give us some feedback on our counseling techniques -both the highs and the lows.



Five clients were invited to our meeting and they were asked the first 5 questions of this Top Ten list. We learned a lot from the answers we got.



As 2005 comes to a close and we begin 2006 perhaps you are interested in finding ways to get clients to give you feedback about the products and services you offer. Here is a list of 10 questions you could use. Select a few that suite your situation. The key is to ask the question and then allow the client uninterrupted time to answer. Your job is to just listen!



1. What was the greatest benefit you derived from my service**? This question helps you to understand what is working. Sometimes you will be surprised by the answer. Our SCORE chapter has a limit of 3 counselors at one location to counsel one client. Our client panelists said the more counselors the better! We have now eliminated the restriction on the number of counselors.



2. What would you like to see more of when you work with me? For our session the panelists told us some counselors introduced themselves by telling about their business background during the sessions while others did not. The clients said they wanted to hear the qualifications of the counselors who were working with them. Are you forgetting to be consistent when delivering your product or service to your clients? We were! ☺



3. How could I improve my service? Clients often have ideas that are easy to implement but somehow you havenÂ’t thought of. SCORE does both email and face to face coaching. These were face to face clients who wondered if they could get support between sessions through email. Easily done now that we know it might be helpful. (Our email addresses are already on our SCORE business cards!)



4. Is there anything you would like to see me stop doing? This question gives the client the opportunity to tell you about something that isn’t useful to him or her. It was suggested in our session that sometimes it is difficult for the business owner to meet with the counselor because the owner can’t leave his/her place of business. The SCORE clients wondered if it would be possible for the counselors to occasionally meet them at their own place of business. The answer was “Yes�. Again not something we had thought to offer consistently.



5. Is there anything you didnÂ’t get from my service that you were looking for?

Here is an opportunity for the client to tell you other services that you might provide. If you are looking for ways to expand your offering this question is important. In the SCORE session one client wanted to know how he might get a counselor who actually worked in or owned the specific type of business that he had. Access to a database of the counselors in our chapter and their background would be helpful to the counselors and our clients. We will be putting one together. (We did have one counselor with exactly the right background for this client.)



6. Has my staff treated you with care, attention, and courteousness? This would be an important question for a service provider with an administrative staff to ask. Clients donÂ’t always complain about their experience with your staff but might share something significant when asked.



7. Is there an issue that I have not spent enough time on for you? Sometimes clients allow you to move forward but are still thinking about a previous issue. This kind of question helps them to revisit areas they may have not understood and still have an unanswered question.


8. Am I doing what you want me to do? Most of the time we are doing what we think the client wants. It is good to check once in a while to find out if you are actually doing what the client wants.



9. Where have we been less than proactive in addressing your concerns? It may be that the client is expecting you to move into different areas that you think are being covered by other vendors or staff members. “Being proactive� may have a broader definition to the client than you are using. Asking this question might uncover new business.



10. Is our billing clear? Are you getting value for your money? The bill is often a source of anxiety for the client. He/she needs to know exactly what he/she is being billed for. Does your bill show that? This final value question is critical to insuring your client is satisfied with your product or service.



*SCORE – This is an organization that is part of the Small Business Administration in the US. SCORE volunteers are experienced managers and business owners who counsel small business owners without charge.



**I have used the word service here and also client. You could just as easily substitute product and customer.


Article Source: http://www.articledashboard.com





Alvah Parker is a Practice Advisor and Career Coach as well as publisher of ParkerÂ’s Points, an email tip list and Road to Success, an ezine. To subscribe to her newsletters send a blank email to asparker@asparker.com with "Subscribe" as the subject. Alvah's clients are attorneys, managers, and people in transition. Alvah is found on the web at www.asparker.com. She may also be reached at 781-598-0388.

Copyright © 2005 all rights reserved. Copyright © 2005 all rights reserved. Permission is granted to reproduce or copy Parker’s Points in its entirety including copyright and contact information.





Related articles


  1. Be A Resource
  2. Empowering Customer Service Vital
  3. Make Sure You Get The Customer Perspective
  4. Loyal Customers Take Commitment
  5. Putting The "Service" Back In "Customer Service"
  6. Moments That Matter
  7. Developing A Customer Complaint System
  8. Whatever Happened To Customer 'Service'?
  9. Clients…Do You Really Need Them?
  10. Dealing with Difficult People
  11. Write a Business Thank-You Note
  12. How to Deliver Exceptional Customer Service
  13. Over Deliver - The Key to Customer Satisfaction
  14. Customer Satisfaction Is Your Business
  15. Customer Service: Stop Sabotaging Your Customer Relationships
  16. Establishing Yourself as an Expert in the Eyes of Your Customers
  17. Become a Customer Enthusiasm-Guru!
  18. How to Easily Increase Your Profits
  19. How to Keep Customers
  20. DON'T Give Your Customers What They Want!
  21. 5 Ways Customer Service Managers are Implementing to Increase Customer Focus
  22. Minimize The Pain of Check Recovery
  23. One Critical Question to Ask Yourself Every Day
  24. You MUST Sweat the Small Stuff
  25. Managing Your Business When One Client Takes Alot of Your Time
More related feeds
The+Top+Ten+Client+Feedback+Questionshttp://blogsearch.google.com/blogsearch_feeds?hl=en&q=The+Top+Ten+Client+Feedback+Questions&ui=blg&ie=utf-8&num=10&output=rssThe Top Ten Client Feedback Questions
The Top Ten Client Feedback Questions by Alvah Parker As program chairperson of my SCORE * chapter I am always looking for new presenters to address the group. I frequently ask my fellow business counselors to give me some ideas for ...

[Phoronix] Steam Client For Linux Confirmed: Linux Libraries ...
[Phoronix] Steam Client For Linux Confirmed: Linux Libraries Appear In ... - Earlier this year we shared that Valve's Source Engine is coming to Linux after receiving some information that pointed in this direction.

How to shun Land Scams
Intentional Focus: Your Happiness, Your Success, a · The Top Ten Client Feedback Questions · ICANN Violating Free Enterprise. Syndication Tools. Subscribe to Flixya Blog Feed · Ping your RSS Feed · Add to Technorati Favorites! ...

Benefits Of A Relocation Service
They will provide you with the top mortgage companies in your city for financial assistance. Most relocation services are recognized by mortgage companies which could give you a better chance of buying power if necessary. ...

.Net Interview Questions, Resources, Tips & Tricks.: On client ...
Silverlight executes in an isolated environment on the client machine, hence Silverlight does not include code access security (CAS) features or enterprise-level security features. Category: Silverlight ...

Real Estate Blog - Top 10 Reasons Why Blogging on a Cold or Rainy ...
Top 10 Reasons Why Blogging on a Cold & Rainy Day Will Help You Lose Weight, Save You Time & Money and Make You $$!!! There are zero calories, no carbs and no fat = help you burn calories & lose weight You can communicate with thousands ...

Where to Find Perfect Saab Parts and Accessories
Buying Cycling Jerseys, Shoes And Other Bike Cloth · Stop Snoring Treatment · Taboo Literature · Intentional Focus: Your Happiness, Your Success, a · The Top Ten Client Feedback Questions · ICANN Violating Free Enterprise ...

The Top Ten Client Feedback Questions
As 2005 comes to a close and we begin 2006 perhaps you are interested in finding ways to get clients to give you feedback about the products and services you offer. Here is a list of 10 questions you could use. ...

[Phoronix] Valve Porting Steam Games To Linux? - Software
It seems, according to Phoronix, the "Left 4 Dead" demo (Windows client version) shipped with some very suspicious sounding Linux libraries. The file names (such as steamclient_linux.so) lend some weight to the theory that these files ...

Steam Client For Linux Confirmed - Linux , Valve , PC Hardware
Steam Client For Linux Confirmed - Earlier this year we shared that Valve's Source Engine is coming to Linux after receiving some information that pointed in this direction. In addition, a year ago Valve Software was ...

 

 

© 2008 sourceofarticles.com - All Rights Reserved