Sourceofarticles.com Menu
Newest Articles
Most Viewed Articles
Sourceofarticles.com RSS
Submit Article
Login
Signup
Search the articles

Articles Main Categories
Advice
Animals
Automobiles
Business
Career
Communications
Computer Programming
Computers
Entertainment
Environment
Family
Fashion
Finance
Food
Health & Medical
Home & Garden
Humor
Internet Business
Internet Marketing
Legal
Leisure & Recreation
Marketing
Other
Politics
Reference & Education
Religion
Self Improvement
Sports
Technology & Science
Travel
Writing
Subscribe
Receive alert message from us when new articles submitted to our site for free.

Enter your name

Enter your email

Syndicate

















Related Products
WORKPLACE COMMUNICATIONS BASICS 3RD 2006 0321330684 G
US $33.00
End Date: Wednesday Dec-03-2008 15:03:48 PST
Buy It Now for only: US $33.00
Buy it now | Add to watch list

Communication for the Workplace by Blanche Ettinger,...
US $0.99 (0 Bid)
End Date: Saturday Dec-06-2008 12:18:10 PST
Bid now | Add to watch list

COMMUNICATION FOR THE WORKPLACE 3RD 2006 0131183850 NM
US $31.00
End Date: Sunday Dec-07-2008 5:19:44 PST
Buy It Now for only: US $31.00
Buy it now | Add to watch list

Oral Workplace Communication: Job Talk (2nd Edition), T
US $1.00
End Date: Tuesday Dec-09-2008 21:55:41 PST
Buy It Now for only: US $1.00
Buy it now | Add to watch list

Workplace Communications: The Basics
US $1.31
End Date: Thursday Dec-11-2008 10:57:16 PST
Buy It Now for only: US $1.31
Buy it now | Add to watch list

Handling Diversity in the Workplace: Communication Is t
US $1.10
End Date: Saturday Dec-13-2008 17:56:36 PST
Buy It Now for only: US $1.10
Buy it now | Add to watch list

Workplace Communications (4th Edition) by George J. Sea
US $59.79
End Date: Saturday Dec-13-2008 21:24:09 PST
Buy It Now for only: US $59.79
Buy it now | Add to watch list

Communication for the Workplace: An Integrated Language
US $2.98
End Date: Monday Dec-15-2008 23:08:01 PST
Buy It Now for only: US $2.98
Buy it now | Add to watch list

Interculture Communication in the Global Workplace (...
US $1.00
End Date: Wednesday Dec-24-2008 21:47:16 PST
Buy It Now for only: US $1.00
Buy it now | Add to watch list

Home::Customer Service

Turn Your Customer Complaint into a Positive

Author : Jay
The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customerÂ’s complaint into a positive.



1. Listen



When a customer comes to you with a complaint about one of your products or services, listen to them. Listen to what they are telling you, and take notes if at all possible.



The number one thing a customer wants when they have a problem is for someone to listen to them.



Allow them to vent, let them get it all out. Once they have explained their problem in full, begin to ask any questions you may have to get a full handle on the situation.



While you are listening, body language is very important. Make sure you maintain eye contact. This sends your customer a message that you are taking them seriously.



2. Be Empathetic



When the customer is done explaining their problem, show sincerity by telling them that you understand how they feel. Apologize on behalf of the company that they feel the way they do, and tell them that you are committed to resolving their issue within the guidelines of your company.



By becoming defensive in this situation, you are taking a bad situation and making it worse.



By having an understanding of where your customer is coming from on the situation, and speaking in a calm tone of voice, you can clearly defuse the situation.



You donÂ’t by any means want your customer to become angry and cause a scene.



3. Offer a Solution.



We have all heard the expression “the customer is always right.�



I donÂ’t necessarily agree with this, but it is important to work toward finding a solution, even if the customer is in the wrong. For instance, you might try meeting them half way.



You will know wether or not your customer is a repeat offender, and you can handle the situation accordingly.



For customers who have a legitimate complaint, it is best to rectify the situation right then and there. Wether it is giving them their money back, or replacing their product.



Always leave your customer with your business card and tell them if they should ever have a problem again, they should not hesitate to contact you immediately. This will help them regain their confidence in you and your company.



The main goal when a customer has a complaint is to not allow the problem to snowball. Your objective should be to defuse the situation and retain your customer.



By handling tough situations such as these in a professional manner, you will find your once complaining customers satisfied that you resolved their issue, and a new found respect for you.



This article may be reproduced by anyone at any time, as long as the authors name and reference links are kept in tact and active.


Article Source: http://www.articledashboard.com





Jay Conners has more than fifteen years of experience in the banking and Mortgage Industry, He is the owner of www.jconners.com, a mortgage resource site, he is also the owner of www.callprospect.com, a mortgage lead company.





Related articles


  1. Be A Resource
  2. Empowering Customer Service Vital
  3. Make Sure You Get The Customer Perspective
  4. Loyal Customers Take Commitment
  5. Putting The "Service" Back In "Customer Service"
  6. Moments That Matter
  7. Developing A Customer Complaint System
  8. Whatever Happened To Customer 'Service'?
  9. Clients…Do You Really Need Them?
  10. Dealing with Difficult People
  11. Write a Business Thank-You Note
  12. How to Deliver Exceptional Customer Service
  13. Over Deliver - The Key to Customer Satisfaction
  14. Customer Satisfaction Is Your Business
  15. Customer Service: Stop Sabotaging Your Customer Relationships
  16. Establishing Yourself as an Expert in the Eyes of Your Customers
  17. Become a Customer Enthusiasm-Guru!
  18. How to Easily Increase Your Profits
  19. How to Keep Customers
  20. DON'T Give Your Customers What They Want!
  21. 5 Ways Customer Service Managers are Implementing to Increase Customer Focus
  22. Minimize The Pain of Check Recovery
  23. One Critical Question to Ask Yourself Every Day
  24. You MUST Sweat the Small Stuff
  25. Managing Your Business When One Client Takes Alot of Your Time
More related feeds
Turn+Your+Customer+Complaint+into+a+Positivehttp://blogsearch.google.com/blogsearch_feeds?hl=en&q=Turn+Your+Customer+Complaint+into+a+Positive&ui=blg&ie=utf-8&num=10&output=rssThree ways to increase customer retention using complaints - 01 ...
However, if you can encourage your customers to voice their complaints, you have a chance to resolve the problem and to turn them into an advocate. Assessing your current service capability will allow you to target customers who have ...

The M&Ms of Online Reputation Management | SEO Blog | Search and ...
By taking down that wall, admiting wrong doing, and acting as a mediator between “the brand” and “the customer” you can solve most issues with ease. You may even be able to turn negative sentiment into positive sentiment with your ...

Lowe: United cash windfall won't solve financial problems (From ...
I know it is difficult from where you are, but to turn your back on the team in terms of TV or radio support is unbelievable. I am certain Lowe has been guilty of some of the things he is accused of by yourself and like minded people, ...

Haiti: Don't turn your back on girls - Sexual violence in Haiti
Don't turn your back on girls - Sexual violence in Haiti. 27 November 2008. Sexual violence against girls in Haiti is widespread and pervasive and, although already at shocking levels, is said to be on the increase. ...

Career Hub: Turn Your Job Search Complaints into Opportunities
Turn Your Job Search Complaints into Opportunities. I just finished reading Jon Gordon's book The No Complaining Rule. According to Jon, people complain either because they feel fearful and helpless or because it has become a habit. ...

The Battle for Your Brain
"Just as we have anti-depressants today to elevate mood," he wrote after the Dana conference, "tomorrow we can expect a kind of Botox for the brain to smooth out wrinkled temperaments, to turn shy people into extroverts, or to bestow a ...

RPGnet d20: Review of The Random Esoteric Creature Generator for ...
And before you turn your nose up at that, let's not forget the mighty flumph. 3. Basic Characteristics: Here we have the basic characteristics of the creature, what standard abilities it has. These characteristics are combined with the ...

PESGaming.com » Interfering With Play - Tuesday 2nd December 2008
Having made contact with a fair few of these individuals, and with even more voicing their concerns on the forums and comments pages, I feel I should bring the information into a public domain. Just to fill those of you in the picture ...

Beavers forced into playing a catch-up game - Behind The Beavers ...
No Dixon, waa, waa, waa. That's all so 2007. Your guys won this game fair and square. No complaints here. I'll tell you that nobody is hoping Kelly takes the Syracuse job more than me. God help me, your team is actually fun to watch. ...

Political Punch
By doing so he will take a name associated with evil and turn it into a positive association. He will also send a powerful message about American acceptance of people from all walks of life out to the rest of the world. ...

 


 

2008 sourceofarticles.com - All Rights Reserved