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Top Advisor Asks: Should You Guarantee Your Consulting, Coaching Or Professional Services
Author : Dr. Gary S. Goodman
There are two things we must do if we want to sell well: (1) Make what we’re selling seem appealing to the prospect; and (2) Make it easy to buy. Much has been written about selling benefits, and addressing the needs of prospects, though consultative, question-asking techniques. So, I’m not going to explore them, here. I’m interested in answering this question: “How can we make our offer so EASY to buy that it becomes nearly irresistible?” Car dealers are great at doing this with “no money down” and “instant credit” offers. Effectively, these appeals say you’re going to get what you want! How can we say the same thing to consulting or to coaching clients? I believe one of the least utilized, yet most effective means is by offering a guarantee. There are several kinds but let’s distinguish two broad types: (1) The unconditional guarantee. This one says, if you’re not completely satisfied, you don’t have to pay; or your money will be returned. (2) The conditional guarantee. This one says, if your sales don’t rise by X amount at the end of Y time, you either don’t have to pay, or you must only pay for the proportional increase I produce. There are some very important things to point out about these assurances. In the first case, you’re offering a PERSONAL SATISFACTION guarantee. This means your client can say, “I don’t want to pay you because my hamster got sick.” Or, he doesn’t even have to offer a concrete reason, and can instead say, “I’m not satisfied and I don’t know or even care why that is so, now go away!” Does that seem arbitrary, irrational, and as if your client is acting in bad faith? It can be all three and he can get away without paying if you don’t craft your guarantee with certain provisos, or conditions.
That need, to keep him honest, so he doesn’t get a windfall while you get the door, makes the second sort of guarantee much more desirable. You can use assure your prospect that “I guarantee my performance, and if I say I’ll increase sales, you can count on it.” When it comes time to reduce your mutual promises to writing, make sure to use objective criteria for evaluating results while crafting a “good faith” clause. This says, in so many words, that your client won’t try to prevent you from reaching your goals, and moreover that he’ll cooperate in helping you to reach them. Dr. Gary S. Goodman is the best-selling author of 12 books, over 700 articles, and the creator of numerous audio and video training programs, including "The Law of Large Numbers: How To Make Success Inevitable," published by Nightingale-Conant-a favorite among salespeople and entrepreneurs. For information about booking Gary to speak at your next sales, customer service or management meeting, conference or convention, please address your inquiry to: gary@customersatisfaction.com Article Source: http://EzineArticles.com/?expert=Dr._Gary_S._Goodman | |
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